The Midwest Contact Center Association
| Fiscal year | Revenue | Expenses | Net | Reserve mo. | Staff % |
|---|---|---|---|---|---|
| 2015 | 80,131 | 78,998 | 1,133 | 4.4 | — |
| 2016 | 50,443 | 51,113 | −670 | 6.6 | — |
| 2017 | 58,161 | 56,142 | 2,019 | 6.5 | — |
| 2018 | 46,906 | 55,209 | −8,303 | 4.8 | — |
| 2019 | 64,622 | 56,617 | 8,005 | 6.3 | — |
| 2020 | 30,741 | 26,293 | 4,448 | 15.7 | — |
| 2021 | 44,915 | 28,212 | 16,703 | 21.7 | — |
| 2022 | 44,931 | 50,977 | −6,046 | 10.6 | — |
| 2023 | 30,638 | 43,124 | −12,486 | 9.0 | — |
In its most recent public year (2023), this organization spent $12,486 more than it brought in. Its reserves stood at about 9 months of spending, up from 4.4 in 2015.
Reserve months = net assets ÷ average monthly spending; net assets count everything the organization owns beyond its debts — buildings and donor-restricted funds included, not just cash. Staff pay = salaries, wages, and officer compensation; it excludes benefits and payroll taxes. The IRS releases this data years after the fact — this organization's newest public year is 2023. Years refer to the calendar year in which the organization's fiscal year ended. Short-form filers do not publicly report donor-restricted balances or staffing costs. Source filings
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